Terms and Conditions
ReelDuck Casino User Agreement
General Provisions
These terms govern usage of ReelDuck Casino services. By registering an account, players acknowledge acceptance of all conditions outlined herein. The casino reserves rights to modify terms with reasonable notice provided to active users.
Eligibility Requirements
Account registration requires meeting the following criteria:
- Minimum age of 18 years (or legal gambling age in your jurisdiction)
- Providing accurate personal information during registration
- Residing in a region where online gambling is permitted
- Holding only one account per person, household, and IP address
Account Responsibilities
Players bear responsibility for maintaining account security. Strong passwords combining letters, numbers, and symbols reduce unauthorised access risk. Never share login credentials with third parties.
Account Verification
Identity verification processes apply before withdrawal processing. Required documentation typically includes:
- Government-issued photo identification
- Proof of address dated within three months
- Payment method verification as applicable
Bonus Terms
Promotional offers carry specific conditions affecting withdrawal eligibility. Standard bonus terms include:
| Condition | Standard Value |
|---|---|
| Wagering Requirement | 35x bonus amount |
| Maximum Bet During Wagering | €5 per spin |
| Bonus Validity | 30 days |
| Game Contribution - Slots | 100% |
| Game Contribution - Tables | 10% |
| Maximum Withdrawal from Bonus | 10x bonus amount |
Bonus Abuse
The casino monitors for bonus abuse patterns including:
- Multiple account creation for repeated welcome bonuses
- Coordinated play with other users to minimise risk
- Exclusive low-risk betting strategies during wagering
- Third-party bonus hunting activities
Detected abuse results in bonus forfeiture and potential account closure.
Deposits and Withdrawals
Deposit Processing
Deposits process instantly for most payment methods. Minimum deposit amounts vary by method, starting from €10 for e-wallets and €20 for card payments.
Withdrawal Conditions
Withdrawal requests require:
- Completed identity verification
- Wagering requirements met on any active bonuses
- Minimum withdrawal amount satisfied (typically €20)
- No outstanding bonus conditions
Processing times depend on chosen method: e-wallets within 24 hours, cards 1-3 business days, bank transfers 3-5 business days.
Game Rules and Fair Play
All games operate using certified Random Number Generators ensuring unpredictable outcomes. Return-to-player percentages reflect long-term statistical averages, not guaranteed individual session results.
Malfunction Policy
System malfunctions void all pays and plays during affected periods. The casino investigates disputed outcomes and reaches fair resolutions based on server logs and game history.
Responsible Gambling
ReelDuck supports responsible gambling practices. Players may request deposit limits, cooling-off periods, or self-exclusion through customer support channels. Self-exclusion remains binding for the selected duration.
Limitation of Liability
The casino provides services on an as-is basis. While maintaining high operational standards, liability for service interruptions, technical issues, or third-party failures remains limited to the extent permitted by applicable law.
Dispute Resolution
Disputes should first address customer support for internal resolution. Unresolved matters may escalate to the licensing authority or approved alternative dispute resolution services.
Governing Law
These terms fall under jurisdiction aligned with the casino’s operating license. Players agree to exclusive jurisdiction of courts within that territory for any legal proceedings.
Contact Information
Questions regarding these terms should direct to:
- Email: support@reel-duck.org
- Live Chat: Available 24/7
Terms last reviewed for the current operating period. Players receive notification of material changes affecting their rights or obligations.